Researchers have announced the arrival of the “hypersensitive customer,” who is pickier and more demanding than ever.  Companies that put a strong emphasis on service will be better prepared to deal with this new generation of clients.  While your team may be well-versed in some areas of customer care, are they well-versed in all of them?  Have you clearly conveyed specific expectations for how they treat your most valuable asset – your customers?  And since this hypersensitive customer is sure to be coming your way, what should you emphasize to better accommodate them?


Find out by reading the new customer service book, “Who’s Your Gladys?” When you order today, you get a special package of 40+ electronic bonus gifts in customer service, sales, marketing and professional development.  Buy your copy today at Watch the WYG book trailer here: