It’s a little known secret that embracing the word “no” can be one of the top factors in bringing in more sales.
Pop Quiz – When someone flat out tells you “no”, you:
a) bluntly tell them to get lost;
b) politely excuse yourself while mentally noting to call block them; or
c) Use your Iphone for a purpose that it was not intended to get them to leave you alone.
Yes, we all know how annoying someone “pushy” can be. But check your own energy. If you’re not ready to hear a “no”, it’s not OK for you to ask. It’s one of the easiest points to forget in sales. But giving your leads the full right to say “no” allows you to convert them into a possible friend. And guess where most of your leads come from?
“No” does not mean you have lost. Preserve your prospects and be happy with hearing the word “no”. Consider these people as possible future allies and friends that are part of the winning team around you.
Turning a no into a win is bit tough. But it can be simple if you ask him why he said no. That no can be used as a feedback too!
Great topic. Thank you Teresa.
Personally, options “B” and “C” make me want to puke! Why is it that someone cannot say “I am not interested in having a relationship with you (business, friendship or else) – thank you” — which is really option “A” with a touch of grace and, certainly, integrity!
My view on this: we attract who we are… so if we have ‘pushy’ people in front of us, they are only mirroring who we are.
We may want to ask ourselves if we are not ready to have a ‘pushy’ person in front of us if it’s OK for us to ask for anything? … maybe we are simply not ready to be ‘pushed’ into ‘it’ (what we asked for)?
The ‘pushy’ person may very well be responding to our request. Sometimes we ask for something and we are stuck in the way we ‘think’ it’s going to show up.
So, I believe that the question to ask ourselves BEFORE we say ‘no’ to anyone (client, friend, family member, business partner) is: “Do I have all of the information? is my heart open to what this person is bringing to me?”
The worst thing that one can do is make a decision based on what they ‘think’ they know… or what ‘someone else’ told them.
Again, great topic. Looking forward to others’ response and comments.